Contact
Talk to a person
There is no call centre here and no ticket robot. Write to us and someone who actually chose these scents writes back — usually within 24 hours, Monday to Friday.
Email: nestcomodapro@gmail.com
To get a fast answer, tell us
- Your order number, if you have one
- What happened, in one or two lines
- A photo, if something arrived damaged or wrong
What we can do
- Change an address — within 24 hours of ordering, free.
- Cancel an order — within 12 hours, before it enters the fulfillment queue.
- Take back anything unopened — within 30 days, full refund.
- Replace a damaged or faulty item — photo within 7 days, no return needed.
- Honour the diffuser warranty — 12 months against manufacturing defects.
- Chase a lost parcel — that is our job, not yours.
Not sure which room to pick?
Write before you buy, not after. Describe the room to us — the light, the season, the hour you are usually in it — and we will tell you honestly which one to start with, or tell you to wait for the next release. An opened bottle cannot be returned, so we would genuinely rather talk you out of the wrong one.
Press, wholesale, collaborations
Same address, put the word in the subject line and it gets to the right place.
We ship within the United States. Fulfillment is handled by partner warehouses in the US; for anything requiring our business details, ask by email and we will provide them.