Refund policy

Returns & Refunds

Here is exactly what happens if something is not right. No fine print, no runaround.

30 days, unopened

Anything unopened and in its original packaging can be returned within 30 days of delivery for a full refund of the item price. Write to us first at nestcomodapro@gmail.com with your order number and we will send return instructions and a reference number. Return shipping is the customer's responsibility unless the item was damaged, faulty, or not what was ordered.

Opened fragrance oils

For product-integrity reasons, opened bottles of fragrance oil cannot be returned or resold, so they are not eligible for refund. This is why every product page tells you exactly what is in the bottle before you buy, and why we would rather you write to us first if you are unsure which one to choose — we will tell you honestly, even when the honest answer is to wait.

If an opened bottle is faulty, leaking, or clearly not the scent described on the page, that is a different situation and it is covered below.

Diffusers

A diffuser can be returned within 30 days of delivery, provided it is in working condition and complete. Contact us before shipping anything back so we can confirm the return address and reference. Once it arrives, your refund is issued within 3–5 business days.

Every diffuser is also covered for 12 months against manufacturing defects. If it stops working through no fault of yours within that window, we replace it — no return required, no charge.

Damaged, wrong, or missing

Send us a photo within 7 days of delivery. We replace the item or refund it, whichever you prefer. You do not need to return anything, and you do not pay for the replacement. This applies to opened and unopened items alike.

How refunds are paid

Refunds go back to the original payment method, in the currency you paid. We process them within 3–5 business days of approving the return; your bank may take a few days more to display it. Original shipping was free, so there is nothing to deduct.

What we cannot refund

• Requests made more than 30 days after delivery.
• Opened fragrance oils, except where faulty, damaged, or incorrectly supplied.
• Items damaged by misuse, disassembly, or use with a substance the product was not designed for.
• Gift cards.

Cancelling an order

Write to us within 12 hours of ordering and we will cancel it before it enters the fulfillment queue, at no cost. After that the parcel is already in motion and the return process above applies.

One address for all of it

nestcomodapro@gmail.com — a person reads it, usually within 24 hours.