Track Your Order
Where is my parcel?
The moment your order leaves the warehouse, we email you a tracking link. It comes from the same address as your order confirmation. If you cannot find it, check your promotions folder and your spam folder — then write to us and we will resend it by hand.
Read your tracking properly
- "Label created" and nothing else. Normal for the first 48 hours. The label is printed before the parcel is physically scanned.
- Moving, then quiet for a day or two. Also normal. Parcels are not scanned at every stop on the route.
- No movement at all for 10 business days. Not normal. Write to us and we reship or refund — your choice, no argument.
Two parcels for one order
Our diffusers and our oils ship from different fulfillment centers. If your order contains both, you will get two tracking numbers and they may arrive a day or two apart. Nothing is missing.
Timeline, for reference
- Order placed → 1–2 business days processing
- Shipped → tracking email sent
- Delivered → 4–10 business days from order, door to door
Marked delivered, but nothing there
It happens more often than carriers admit. Before writing to us, check with anyone else at the address, look behind the door and around the porch, and give it 24 hours — a good share of "delivered" parcels turn up the next day. If it is still missing after that, tell us and we will sort it out.
Wrong address?
Tell us within 24 hours of ordering and we will fix it for free. Once the parcel has shipped we can no longer redirect it.
Still stuck
Email nestcomodapro@gmail.com with your order number. A person reads it, usually within 24 hours. You will not be handed to a bot and you will not be asked to call the carrier yourself.