Shipping policy
Shipping
Everything on Nestcomoda ships free, anywhere in the United States. No minimum, no threshold to hit, no surprise line at checkout.
Where we ship
We currently ship within the United States only — all 50 states, Washington D.C., and PO Boxes where the carrier allows it. We are not shipping internationally yet. If you are outside the US and want us there, write to nestcomodapro@gmail.com; we keep a list, and it decides where we open next.
How long it takes
- Processing: 1–2 business days after your order is placed.
- Delivery: 4–10 business days in total, door to door.
Orders placed on a weekend or a US public holiday start processing the next business day.
Two parcels, one order
Our diffusers and our oils are packed at different fulfillment centers. If your order contains both, it may arrive in two separate parcels, sometimes a day or two apart. Both are covered by the same free shipping — nothing is missing, it is simply on its own truck.
Tracking
You receive a tracking link by email as soon as your parcel leaves the warehouse. Tracking can take up to 48 hours to start showing movement — that is normal, the label is created before the parcel is scanned.
If something goes wrong
- Wrong address: tell us within 24 hours of ordering and we correct it at no cost. After the parcel ships, we can no longer redirect it.
- Tracking stuck: if your tracking has not moved for 10 business days, contact us. We reship or refund, your choice. We do not ask you to chase the carrier — that is our job.
- Damaged on arrival: send us a photo within 7 days of delivery and we replace it. Keep the damaged item; nothing needs to be shipped back.
Duties and taxes
Your order ships domestically from within the United States. There are no customs fees, import duties, or brokerage charges. Applicable sales tax, where it applies, is shown at checkout before you pay.
Questions
Write to nestcomodapro@gmail.com. A real person reads it, usually within 24 hours.